The History Behind usCalibration’s Services

Our History

As a technical trainer for major corporations in the 1990s, usCalibration founder Jim Simmons observed that calibration trainees did not appear to have a keen awareness of customer service or effective training on how to assure customer satisfaction. Sensing a possible opportunity, and to satisfy his curiosity, Jim went to a number of manufacturing facilities and asked them about their satisfaction with their calibration service providers. The majority of companies responded with dissatisfaction, indicating room for improvement for suppliers of commercial calibration services. In 1997, Jim converted his training consultancy into a customer-focused calibration service.

As the fledging calibration laboratory developed its customer base, to better understand the service gaps in the world of commercial calibration, Jim continued to ask questions of the manufacturing firms, and monitored their reactions to determine what types of services were still perceived as lacking – their “pain points.” Then, over the years, usCalibration built solutions for each pain point. As a result of this approach, usCalibration developed an array of value added services, some of them innovative when they were launched:

• Customer-centric Calibration: ensures customer confidence that the calibration laboratory will address any concerns and issues with great care and concern.
• Cellular and Internet Connectivity in the Field: usCalibration was a pioneer in implementing air card technology in the field. This facilitated same-day certificates and billing, real-time email communications, and laboratory file system access for field technicians. Hotspots have only enhanced technicians’ connectivity.
• Mobile Offline Calibration Software: allows usCalibration field technicians to deliver same day certificates and billing in environments where no internet connection is available.
• Shared, Online Asset Management System: provides customers with a real-time view of their assets and their calibration history. This greatly reduces the labor time customers need for data entry and quality control. For many of our customers, this has saved hundreds of labor hours per year and eliminated hundreds of data entry errors per year.
• One-Stop Calibration: no need to use multiple vendors—usCalibration has a broad scope of capabilities and works with a select group of specialty partners to provide any imaginable calibration or repair service.
• Equipment Sales: facilitates easy replacement of items that are not economical to repair and allows customers to easily expand their operations.
• Data on Every Certificate: data is provided to customers on every certificate unless requested otherwise.
• Expedited Turnaround Times: usCalibration can reliably get your equipment back to your facility in some of the shortest timeframes available in the industry.

Growing with our customers

For over two decades, usCalibration has continued to evolve based on customer needs and changing technologies. usCalibration is constantly expanding its team and capabilities to grow with an expanding and changing market.

For example, usCalibration was among the first companies to execute calibration service and manage documentation and customer accounts in the cloud. Today, a cloud-based calibration system is a key part of usCalibration’s comprehensive range of services.

The same principle holds true for superior onsite capacity. usCalibration is equipped to provide outstanding service at a customer’s place of business, dramatically reducing the time and money customers spend to meet industry standards and keep a business running.

Providing outstanding customer service is where we started. It has become our mantra, and just one of the many things that sets us apart from the rest.

Need your equipment calibrated now? usCalibration offers same-day, next-day, and various expedite options to meet all your calibration needs. Turn to usCalibration for your one-stop calibration shop and get back to focusing on what you do best. Learn more.